Online banking is now a mainstream access method for retail customers on both sides of the Atlantic, but this has not led to a decline in the use of branch-based services and has actually resulted in higher take-up of other channels such as ATMs, according to a study by analyst house Gartner.
A survey of over 2000 adults found that 33% of US customers - the equivalent of 71 million people - regularly use Web banking services.
Saturday, February 23, 2008
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Thanks for your posting and have a good week.
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